✦ Delivering Digital Excellence Across Fintech & Banking

Mohammad
Al Khatib

Channels Delivery Manager

15+ years driving digital channel transformation across Saudi Arabia's fintech and banking landscape — where UX precision meets scalable delivery excellence.

15+
Years Experience
6M+
App Downloads
25%
Velocity Increase
95%
Satisfaction Rate
View My Work Get in Touch
Mohammad Al Khatib
Riyadh, Saudi Arabia Channels Delivery Manager
Who I Am

Built on Craft,
Driven by Impact

I am a Channels Delivery Manager based in Riyadh, specializing in fintech and digital platform delivery. With over 15 years of experience at Ejada, I've led end-to-end delivery of complex web and mobile solutions across banking, payments, and enterprise ecosystems in Saudi Arabia.

My journey started in customer support at Orange Jordan, evolved through quality leadership at STC, transitioned into senior UX strategy, and culminated in managing large-scale digital delivery programs. This diverse path gives me a rare ability to bridge business vision, technology, and user experience into products that truly perform.

I believe exceptional digital products aren't just built — they are designed with purpose, delivered with precision, and scaled with lasting impact.

  • Deliver value, not just features
  • Align business goals with user needs
  • Build empowered, high-performing teams
  • Continuously improve through data and feedback
Mohammad Al Khatib
Mohammad Al Khatib
Channels Delivery Manager · Ejada
  • 📍 Riyadh, Saudi Arabia
  • 🏢 Ejada – Digital Customer Experience
  • 🎓 B.S. Management Information Systems, University of Petra
  • 📧 mohmad.khatib@gmail.com
  • 📱 +966 53 138 0008
  • 🏆 Gold Award – Saudi Customer Experience Awards
  • 🎓 PSM I Certified – Scrum.org
Career Journey

Experience &
Impact

April 2023 – Present
Channels Delivery Manager
Ejada · Riyadh, Saudi Arabia
  • Delivered multiple large-scale fintech and digital channel projects on time and within budget
  • Spearheaded Agile delivery practices, increasing development velocity by 25% and reducing cycle time
  • Collaborated with cross-functional stakeholders, resulting in 30% faster onboarding of new initiatives
  • Maintained a 95% stakeholder satisfaction rating across all projects
  • Mentored and coached junior team members, contributing to higher team retention
  • Resolved delivery blockers working closely with architects, UX designers, frontend developers, and QA
October 2013 – April 2023
Senior UX Specialist
Ejada · Riyadh, Saudi Arabia
  • Designed user-centric digital experiences for banking and enterprise platforms across Saudi Arabia
  • Created user personas, use-case scenarios, and high-quality interaction workflows
  • Collaborated with the Director of UX Design and Research to establish product-wide design standards
  • Ensured excellence across all design engagements with a user-centered design methodology
November 2009 – October 2013
Quality Analysis & Improvement Team Lead
Saudi Telecom Company (STC) · Saudi Arabia
  • Managed multiple projects from initial request through to full implementation
  • Analyzed QA performance and identified root causes of performance gaps using data-driven methods
  • Designed quality regulations, evaluations, and delivered company-wide training programs
June 2006 – October 2008
Customer Support Engineer & Care Advisor
Orange Jordan · Amman, Jordan
  • Diagnosed technical problems using knowledge of computer systems, networks, and hardware
  • Handled escalated customer complaints professionally with high accuracy and resolution rates
  • Built the foundational customer experience mindset that defined a career in digital delivery
Portfolio

Key Projects

01
urpay Mobile App
NeoLeap · Al Rajhi Bank

Delivered a high-performance fintech mobile wallet with seamless UX and advanced payment functionalities across Saudi Arabia.

✦ 6M+ Downloads Achieved
02
NeoLeap App & Portal
NeoLeap · SME & Freelancer Platform

Delivered integrated mobile and web channels for comprehensive financial management for SMEs, freelancers, and individuals.

✦ Full App Revamp & Launch
03
Corporate Banking Revamp
Riyad Bank

Redesigned the corporate banking digital platform, improving usability, client workflows, and overall satisfaction metrics.

✦ Enhanced Operational Efficiency
04
Alinma Digital Solutions
Alinma Bank & AlinmaPay

Delivered mobile-first banking apps and field sales mobility platforms, streamlining operations and driving digital adoption.

✦ Mobile-First Delivery
05
ERSAL Money Transfer
Alinma Bank

Enhanced the online money transfer channel with a secure, user-friendly platform aligned with Saudi regulatory standards.

✦ Secure UX Platform
06
SADAD & Banking Platforms
FAB Bank · Riyad Bank · SABB

Implemented SADAD payment integrations, e-loan forms, and corporate portals across multiple tier-1 Saudi and regional banks.

✦ Multi-Bank Ecosystem
Capabilities

Skills &
Expertise

🚀
Delivery
  • Agile & Scrum
  • Release Management
  • Program Management
  • Risk Management
🎯
UX & Product
  • UX Design
  • Journey Mapping
  • Usability Research
  • Product Discovery
📊
Business Analysis
  • Requirements Gathering
  • Process Optimization
  • KPI Definition
  • Data-Driven Decisions
💻
Digital & Tech
  • Web & Mobile Channels
  • Fintech Systems
  • Platform Delivery
  • API & Integration
👥
Leadership
  • Team Coaching
  • Stakeholder Management
  • Cross-functional Teams
  • Strategic Planning
Recognition

Awards &
Certifications

🏆 Awards
  • ★ Gold Award – Saudi Customer Experience Awards
  • ★ Recognition for NeoLeap App Revamp Delivery
  • ★ Recognition for urpay App Launch
  • ★ Recognition for Riyad Bank Corporate Banking Platform
📜 Certifications
  • ◆ Professional Scrum Master Level I (PSM I) – Scrum.org
  • ◆ Microsoft Certified Professional
  • ◆ Cisco Certified Network Associate (CCNA)
  • ◆ UX Intensive Workshop – Adaptive Path, Denver 2015
  • ◆ The 7 Habits of Highly Effective People (2025)
  • ◆ UX Requirements Made Simple
Get in Touch

Let's Connect

Let's discuss how we can build impactful digital platforms, drive innovation, and create the next generation of fintech and banking experiences together.

✉
mohmad.khatib@gmail.com
✆
+966 53 138 0008
in
linkedin.com/in/mohammad-khatib-27677950
📍
Riyadh, Saudi Arabia
Get in Touch →