Mohammad
Al Khatib
15+ years driving digital channel transformation across Saudi Arabia's fintech and banking landscape — where UX precision meets scalable delivery excellence.
Built on Craft,
Driven by Impact
I am a Channels Delivery Manager based in Riyadh, specializing in fintech and digital platform delivery. With over 15 years of experience at Ejada, I've led end-to-end delivery of complex web and mobile solutions across banking, payments, and enterprise ecosystems in Saudi Arabia.
My journey started in customer support at Orange Jordan, evolved through quality leadership at STC, transitioned into senior UX strategy, and culminated in managing large-scale digital delivery programs. This diverse path gives me a rare ability to bridge business vision, technology, and user experience into products that truly perform.
I believe exceptional digital products aren't just built — they are designed with purpose, delivered with precision, and scaled with lasting impact.
- Deliver value, not just features
- Align business goals with user needs
- Build empowered, high-performing teams
- Continuously improve through data and feedback
- 📍 Riyadh, Saudi Arabia
- 🏢 Ejada – Digital Customer Experience
- 🎓 B.S. Management Information Systems, University of Petra
- 📧 mohmad.khatib@gmail.com
- 📱 +966 53 138 0008
- 🏆 Gold Award – Saudi Customer Experience Awards
- 🎓 PSM I Certified – Scrum.org
Experience &
Impact
- Delivered multiple large-scale fintech and digital channel projects on time and within budget
- Spearheaded Agile delivery practices, increasing development velocity by 25% and reducing cycle time
- Collaborated with cross-functional stakeholders, resulting in 30% faster onboarding of new initiatives
- Maintained a 95% stakeholder satisfaction rating across all projects
- Mentored and coached junior team members, contributing to higher team retention
- Resolved delivery blockers working closely with architects, UX designers, frontend developers, and QA
- Designed user-centric digital experiences for banking and enterprise platforms across Saudi Arabia
- Created user personas, use-case scenarios, and high-quality interaction workflows
- Collaborated with the Director of UX Design and Research to establish product-wide design standards
- Ensured excellence across all design engagements with a user-centered design methodology
- Managed multiple projects from initial request through to full implementation
- Analyzed QA performance and identified root causes of performance gaps using data-driven methods
- Designed quality regulations, evaluations, and delivered company-wide training programs
- Diagnosed technical problems using knowledge of computer systems, networks, and hardware
- Handled escalated customer complaints professionally with high accuracy and resolution rates
- Built the foundational customer experience mindset that defined a career in digital delivery
Key Projects
Delivered a high-performance fintech mobile wallet with seamless UX and advanced payment functionalities across Saudi Arabia.
Delivered integrated mobile and web channels for comprehensive financial management for SMEs, freelancers, and individuals.
Redesigned the corporate banking digital platform, improving usability, client workflows, and overall satisfaction metrics.
Delivered mobile-first banking apps and field sales mobility platforms, streamlining operations and driving digital adoption.
Enhanced the online money transfer channel with a secure, user-friendly platform aligned with Saudi regulatory standards.
Implemented SADAD payment integrations, e-loan forms, and corporate portals across multiple tier-1 Saudi and regional banks.
Skills &
Expertise
Awards &
Certifications
- Gold Award – Saudi Customer Experience Awards
- Recognition for NeoLeap App Revamp Delivery
- Recognition for urpay App Launch
- Recognition for Riyad Bank Corporate Banking Platform
- Professional Scrum Master Level I (PSM I) – Scrum.org
- Microsoft Certified Professional
- Cisco Certified Network Associate (CCNA)
- UX Intensive Workshop – Adaptive Path, Denver 2015
- The 7 Habits of Highly Effective People (2025)
- UX Requirements Made Simple
Let's Connect
Let's discuss how we can build impactful digital platforms, drive innovation, and create the next generation of fintech and banking experiences together.